Terms of Service

These Terms of Service (“Terms”) are an agreement between you and Your Website Friend. They cover our platform, our marketing services, our design work, and this website at yourwebsitefriend.com. By signing up, paying for, or using any of them, you agree to these Terms.

“YWF,” “we,” “us,” and “our” mean Your Website Friend, a trade name of Tetra Media LLC, a Massachusetts limited liability company at 220 Canton St, Stoughton, MA 02072. “You” and “your” mean the person or business using our services. “Your customers” means the people who use your site, book with you, or buy from you.

A signed proposal, quote, or order form for a specific engagement can add to these Terms. If it conflicts with these Terms, the signed document wins for that engagement.

1. What we offer

• Platform subscriptions. Our business platforms (including NextShift) with your website built in: booking, registrations, payments, customer records, email, and more, depending on the product.
• Marketing services. Work we do on top of your platform, such as social media, content, email campaigns, Google Business Profile, and ad management, sold as add-ons or as a YWF Partners package.
• YWF Studio. One-off design work such as logos, brand identity, merch, business cards, and print.

What a plan includes, and its limits, are listed on our pricing page or in your quote.

2. Your account

You are responsible for your admin login and for everything done under it. Keep your password private and tell us right away if you think someone else has access. Our team has administrative access to your platform so we can build, support, and maintain it. We use that access only to provide our services.

3. Platform plans and billing

• Monthly subscription. Plans are billed monthly and renew automatically until you cancel.
• Billing starts at launch. Your monthly billing starts when your site goes live, not when you sign up.
• Launch build. A one-time launch build fee is charged at signup. It is waived when you prepay 12 months.
• Prepaying. You can prepay 6 or 12 months at a discount. If you upgrade partway through a prepaid term, unused time on your old plan is credited toward the new one.
• Taxes. Prices do not include sales tax. We add tax where the law requires it.
• Price changes. A price change never applies to a plan you already have. You keep your price unless you change plans.
• Plan limits. If you reach a plan limit, you can upgrade. We never send a surprise overage bill.

4. Failed payments

If a payment fails, we retry it automatically and email you. If it is still unpaid after 7 days, we will contact you directly. After 14 days, you will see a billing notice in your admin. Your customers never see it. After 30 days unpaid, we may pause your service. We will always contact you personally before anything is paused.

5. Cancelling and refunds

• Cancel anytime. Monthly plans have no minimum term. Cancelling stops future charges, and your service runs to the end of the period you have paid for. We do not refund the current month.
• Prepaid terms. If you cancel a prepaid term, we refund the unused full months, minus the launch build fee if it was waived for prepaying.
• Launch build. The launch build fee is not refundable once work has started.
• Marketing services and YWF Partners follow the minimum term in your quote (YWF Partners has a 3-month minimum). After that, they can be cancelled with notice before your next billing date.

6. Marketing services

The scope, price, and term of marketing services are set out in your quote. Advertising spend is paid by you directly to the ad platform (for example Google or Meta) and is separate from our fee. You are responsible for approving content we publish for you when we ask you to. Results such as rankings, leads, followers, or sales depend on many things outside our control, so we do not guarantee them.

7. YWF Studio design work

• A 50% deposit is due to start. The balance is due before final files are delivered.
• Two rounds of revisions are included. Extra rounds are $50 each.
• Once you pay in full, you own the final files we deliver.
• The deposit is not refundable once first concepts are delivered.
• We may show finished work in our portfolio and on social media unless you ask us not to.

8. Payments to your business

Your customers pay you through your own Stripe account, connected to the platform. The money goes to you, not to us, and YWF takes 0% of it. Stripe charges its standard processing fees. You are the seller: you are responsible for your prices, refunds to your customers, chargebacks, and any taxes on your sales. The platform gives you the tools to issue refunds.

9. Your content and your customers’ data

You own your content (your text, photos, logos, and brand) and the data you and your customers put into the platform. You give us permission to host, store, display, and process it only as needed to provide our services to you.

You are responsible for collecting your customers’ information lawfully, including any consents, waivers, and, where minors are involved, permission from a parent or guardian. We handle your customers’ data on your behalf, as described in our Privacy Policy. We do not sell it and we do not use it to market our own services to your customers.

You confirm you have the rights to everything you give us to use, such as photos and logos.

10. Our platform

The platform, its software, designs, templates, and features belong to YWF. Your subscription gives you the right to use it while your plan is active. It does not transfer ownership of the platform or its code to you.

11. If you leave

When a platform subscription ends, we will give you, on request:

• An export of your data (such as contacts, members, bookings, and orders) as CSV files
• Your brand files and photos
• A static copy of your site’s pages that you can host elsewhere (without booking, payments, or member features)
• Help moving your domain

Your site goes offline at the end of your paid period. We delete your platform data 30 days after that, except where the law requires us to keep records (for example, invoices).

12. Acceptable use

You agree not to use our services to:

• Break the law or help anyone else break it
• Send spam or messages to people who have not agreed to receive them
• Sell or promote anything illegal, harmful, or deceptive
• Upload content you do not have the rights to
• Try to access other customers’ data or interfere with the platform

We may suspend service that breaks these rules, and will tell you why.

13. Support and availability

Support response times depend on your plan and are listed on our pricing page. We work to keep the platform available and secure, but we do not guarantee it will be uninterrupted or error-free. We may make updates and occasional maintenance that briefly affect access.

14. Other services we rely on

The platform uses trusted third-party services, including Stripe (payments), Supabase (database), Vercel (hosting), Resend (email), and Google (calendar and analytics). Their own terms apply to how they operate. We are not responsible for their outages or actions.

15. Disclaimer

Except as written in these Terms, our services are provided “as is” and “as available,” without other warranties of any kind, to the extent the law allows.

16. Limitation of liability

To the extent the law allows, YWF is not liable for indirect, incidental, or consequential damages, including lost profits, revenue, or data. Our total liability for any claim is limited to the amount you paid us in the 3 months before the claim arose.

17. Indemnification

You agree to cover YWF against claims arising from your content, your business, your sales to your customers, or your breach of these Terms.

18. Changes to these Terms

We may update these Terms. If a change is significant, we will tell you by email at least 30 days before it takes effect. Continuing to use our services after that means you accept the updated Terms.

19. Governing law

These Terms are governed by the laws of the Commonwealth of Massachusetts. Any dispute will be handled in the state or federal courts in Norfolk County, Massachusetts.

20. Contact

Questions about these Terms: info@yourwebsitefriend.com
Your Website Friend (Tetra Media LLC), 220 Canton St, Stoughton, MA 02072